Frequently Asked Questions
General
What kind of products do you sell?
We offer a wide range of products designed solve everyday problems and improve the quality of life. Our selection includes household items, personal care products, health and fitness solutions, and much more, all at affordable prices.
Is your store only available online?
Yes, we are an online store. You can browse and purchase products directly from our website at your convenience. We offer delivery to all comers of UAE.
How do I know if a product is right for me?
Each product page includes detailed information, including specifications, features, and customer reviews. If you have any further questions, feel free to reach out to our customer service team for personalized advice
Shipping and Delivery
How long will it take for my order to arrive?
Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free delivery on all orders above AED. 50. For orders below AED. 50, a shipping fee may apply based on the delivery location.
Can I track my order?
Yes, once your order is dispatched, we will send you tracking details via email. You can use the tracking number to monitor the progress of your delivery.
Payment Related
What payment methods do you accept?
We accept payments via credit/debit cards (Visa, MasterCard), Apple Pay, bank transfer, Cash On Delivery, (within UAE), and selected digital wallets. Please refer to the checkout page for available options.
Is my payment information secure?
Yes, your payment is 100% secure. We use encrypted and PCI-DSS-compliant payment gateways to ensure your information is protected at all times.
How can I contact support for payment issues?
You can contact our support team via email or live chat on the website. For urgent issues, we aim to respond within 1 business day.